Unsent Letters by Heather Mark

Dear Evenflo,

You make lots of practical infant items and your prices are generally good. But I have to wonder, who do you have designing these things? Clearly they’re not engineers. Or parents for that matter.

I have an older model of your Aura travel system. I love that I get the car seat/stroller action all in one. And that stroller is a real workhorse. I’ve put so much mileage on those wheels I’m surprised they haven’t fallen off.

Not only haven’t they fallen off, they haven’t gone in a straight line, either. Most of the time I push the thing and the front wheels go sideways. That’s it. I can kick and jiggle the wheels but they stay sideways. Every other stroller has wheels that go in the proper direction, what happened here?

Now the car seat, what a debacle that thing is. Did you even try to fit it into an automobile before you put it on the market? I love the zig-zag handle design, it’s nice on the wrist. But the handle is huge. I’ve installed this thing in a sedan, a mini-van and an SUV and that gargantuan handle makes it impossible for anyone to sit in the front seat. The front seat has to be moved all the way forward to accommodate the stupid handle.

The only gigantic thing about that car seat is the handle. My son isn’t even 11 weeks old yet and he’s already outgrown it. His little legs dangle over the edge and he practically sits on top of the groin strap. Can’t that be moved a little more forward so his little hey-diddle-diddle doesn’t become diaper dingleberry jam?

Unfortunately, we’ve relegated your car seat to airline detail. It’s small design fits nicely into airplane seats. And we don’t care if it gets ruined should we have to check it at the last minute. I know, those words sting, but maybe you should do some test marketing before you sell this crap next time.

Very sincerely,
Mrs. Mark

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